It can sometimes be hard for a CA to stick to the new patient phone scripts when the patient is requesting more immediate detailed information. How do we handle a new patient on the first, initial phone call and wants us to go into…

  Goal: education is the single largest hope for humanity. A society that is better educated is a safer and better cared for society. Patient education is more important than patient adjustments. If a patient has been adjusted, rid of back pain, and learns nothing…

  If the patient has read the subluxation brochure but has no grasp of questions one and two being asked in the initial consultation, the CA should ask a few questions about subluxation. If the patient still does not seem to understand it, so long…

  I ________________________________________________, understand that I have been presented with a schedule of care that is intended to provide undetermined levels of correction to my body and my spine. I am aware of all of Dr. _____'s recommendations, including the visit frequency necessary to achieve…

  Keep this simple by using the patient authorization for absence forms that every office should have. The front desk CA needs to have = them pre-stamped with your signature at the front desk. He or she should be trained on when and how to…

Family Health History/Posture Assessment Form, Media Release form, Photo Release Form, Video Release Form, Social Media Release Form, Photo Consent Form, Video Consent Form, Social Media Consent Form   New patients are the key to your practice. You may think it all starts with the…

  Re-Exams Always do re-exams during prime time flow. If your adjusting time runs from 8:00 AM to 10:00 AM, then you should allocate time for re-exams and start them at 8:15, 8:25, 8:35, and 8:45. By keeping them off the top of the hour…

  What to do if you do NPR on Monday and Wednesday, yet you have a new patient come in for evaluation Wednesday morning and your next NPR is not until Monday. TLC recommends to do your reports within 24 to 48 hours and the…

  Do not accept new patient appointments past 5:00 pm. The 5:00-6:00 PM time should be a time to go out with a wall to wall, jam-packed adjustment session. Making sure that everyone understands they must be in before 5:00 PM also creates an understanding…

  Greeting for on time: This is a particularly simple one to do since it is a joyous and celebratory moment when patients are on time. The following script might apply: "Mrs. Jones, I am so happy to see you on time. It means so…