Gifting Programs Goal: To recognize and express appreciation for referrals and to encourage more goodwill which leads to referrals Cost estimate: $9-20 per patient How deeply do you celebrate in the moments when patients do profoundly good things, especially referring others in? Believe that…

  Common Mistakes Goal: Each team member needs to respect each other's zone and the 30 second rule gives a time frame to get in and out of each other's work areas. Implementation: Front desk CAs, in particular, tend to have other team members and…

  Common Mistakes Team Development Forgets to approach their work as a mission to serve others and rather as a "job" Forgets to perceive their doctor as a co-team member and not a boss Does not protect the doctor from habits that squander time such…

  There come times within the development of a practice that previously existing soft points in a team member's skill sets, which were acceptable in the early stages of development of the practice, are no longer acceptable. Over time, you hope each team member will…

  Common Mistakes Most common mistakes a DOCTOR makes in team development: Doctor points out team members who are making mistakes in front of other team members, while the doctor is negatively, emotionally charged. Remember it is not the individual that is the problem but…

  Common Mistakes Overloaded amounts of paperwork Too many paper trails Lack of clarity in opening and closing times with patients Team trainings that run on incessantly beyond their agreed upon time frame Playing so much with every patient it becomes a social atmosphere, more…

  Goal: To clearly define the main "zone" responsibilities that each team member has and to define the lines of boundaries between job descriptions and what is expected from each zone in the office Implementation: Have each team member write out individually all the tasks…

  When someone is handing off a patient to another team member, he/she should constantly build up the perceived value of that team member in the patient's eyes before passing them off. In other words, if one was passing a patient off to you, one…

  Goal: It is a great idea to set up the bonus system for team members. Bonuses are never given to people for doing their job. They are only given as a courtesy from the doctor when we are seeking to get the team’s skills…

  The member review is a time for accountability in the most productive and honorable way. These are scheduled in advance based upon when the employee was hired, every six months with one review per year being purely based upon performance and a second review…