10 Commandments of Leadership The Interview: Your First Team Training The Proper Flow for an Individual Interview Group Interview Second and Final Interview Process Common Questions 14 Traits of Ideal Team Member Hiring a New Team Member New Hire Pay and Benefits Starting a New…

Personal Phone Call Tolerance Letter Dismissing a Team Member Letter about Associate Doctor Leaving the Practice

Mistakes in Practice Mistakes in Team Development Issue Confrontation Script Mistakes a CA Makes 30 Second Rule

Team Member Biannual Review Bonus and Challenges Hand Off of a Patient to another Team Member Key Results Area (K.R.A.) Study

Telephone Procedures Reschedule Call Guidelines Law of the Call Non-patient Related Phone Calls

Financial Variance Agreements Free or Reduced Cost for Exams Over the Counter (OTC) Payments

Clean Up for Established Patients with Balances

NP/NPR Flow Chart New Patient Process The Spouse Work Release Patient Reducing Care Plan NP Reading and Understanding Subluxation Brochure Family Health History NP 1st Phone Call Scripts Staying on Script Referred NPs that are "Out of Network" Special Recommendations Preparing a new patient for…

Preparing a new patient for their NPR NPR Children

Staying on Script Referred NPs that are "Out of Network"