TLC 4 Superteams
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TLC 4 Superteams

  Use this form when you are assessing how well you are doing with your setting the tone of each segment and your patient activities starting with new patient Day 1 through the anniversary reports, telephone greetings and reschedule calls. Related document: TLC Suggested Tone/Spirit…
  For a "good" patient who keeps a zero balance, attends spinal workshops, follows your recommendations and is requesting to get adjusted in a private area: He or she should still enter the adjustatorium, sit in the adjustatorium, and wait for their turn to get…

Sample Letter Announcing Fee Change

  • Friday, 08 March 2013 07:15
  Dear _______ Family of Patients: We are continuing to increase the amount of continuing education and training the doctor and the team all engage in. We are doing this to bring the best possible care to you, your families and our community. As our…
  Change is something that should be introduced in written words first. In the written word, what should be spoken about are all the benefits. Example: improved quality of care, improved doctor training, improved attention to detail or that you need their help being patient…

Sample Letters to Patients Stopping Care

  • Friday, 08 March 2013 07:05
  Discharge Letter to Patient Stopping Care with a Balance Dear Mrs. Jones, I know that my team and I have made several efforts to reach you and I feel terrible that we have been unable to resume any communication or follow through with your…

Patient Stopping Care - Via Telephone

  • Friday, 08 March 2013 07:01
  (Suggested responses from the front desk CA): Get the doctor on the phone immediately. If that is the chosen response, then the CA would say, "Allow me to get your folder, bear with me for one second..." During that time, the CA will also…

Patient Stopping Care - When Very Sick

  • Friday, 08 March 2013 06:53
  The doctor needs to have a sit down with the patient and clearly define a few things: What is it you understand your problem to be? How do you believe it occurred? What affect do you believe it has upon your nervous system? How…

Rescuing Doctor from "Backwash"

  • Friday, 08 March 2013 06:48
  Rescuing the doctor from "backwash" is when your doctor has completed an adjustment and sends the patient on their way to check out, the doctor begins another adjustment, and the last patient comes back with more questions. The tech CA should jump in at…
  After a wisely and well executed NPR, if a patient says the following, "I want to talk to my doctor about this and see if they think it's a good idea." Say, "Great! Which doctor of chiropractic do you want to go over this…

Three Reasons People Do Not Get Checked

  • Thursday, 07 March 2013 17:27
  No time No money Fear In terms of no time, let them know that you have time put aside and your CA is in the back of the room. Even if they need to schedule a varied time, you will do what you must…

Testimonials

"I truly don’t know what I would have done without TLC coaching. TLC has been helping me Holistically, through all walks of my life. I am so grateful to the TLC community; you can experience pure joy and amazing support when you are around them. They do everything to uplift you, so you can be a better chiropractor, better spouse, better parent, better team leader, better friend, and better human being."
~ Dr. Suby

"After practicing as an associate who was exploited and isolated by a string of bad experiences for a decade, TLC Coaching saved me from forfeiting my gift as a chiropractor. Being nurtured and built back up by a host doctor who has not just preached but LIVED TLC coaching principles for the last 19 years has reset my compass to my “true north” as a chiropractor AND as a person. This hasn’t just saved my career IT’S SAVED MY LIFE. This group has truly brought light and purpose back to what it means to be a chiropractor after being stuck in the dark for so long and forgetting my identity. When they say they’ve built this community to support each other to succeed THEY MEAN IT, and when they see you do so they have GENUINE JOY about it. They know that your success increases the reach in the communities YOU build and touch with the message of chiropractic and saving lives. This community truly wants to build and grow you and not exploit your gifts. Even if you don’t know what your gifts are, if you are open, THEY WANT TO HELP YOU DISCOVER THEM. I’ve truly learned, and continue to learn, what grace, unconditional love, and support means through this community and could not be more grateful to have found my way here. It’s truly made my previous bad experiences WORTH IT just to end up a pa"rt of this family. When you find the place you are meant to be, even a painful journey is still a beautiful one, and now I OVERstand what people mean when they say they’ve been given beauty for ashes.
~ Dr. Tyressa