TLC 4 Superteams
877-TLC-4888
Log in

Log in

Testimonials

TLC 4 Superteams

Issue Confrontation Script

  • Tuesday, 09 April 2013 07:09
  There come times within the development of a practice that previously existing soft points in a team member's skill sets, which were acceptable in the early stages of development of the practice, are no longer acceptable. Over time, you hope each team member will…
More Info

Mistakes in Team Development

  • Tuesday, 09 April 2013 07:03
  Common Mistakes Most common mistakes a DOCTOR makes in team development: Doctor points out team members who are making mistakes in front of other team members, while the doctor is negatively, emotionally charged. Remember it is not the individual that is the problem but…
More Info

Mistakes in Practice

  • Monday, 08 April 2013 15:14
  Common Mistakes Overloaded amounts of paperwork Too many paper trails Lack of clarity in opening and closing times with patients Team trainings that run on incessantly beyond their agreed upon time frame Playing so much with every patient it becomes a social atmosphere, more…
More Info

Key Results Area (K.R.A.) Study

  • Monday, 08 April 2013 12:54
  Goal: To clearly define the main "zone" responsibilities that each team member has and to define the lines of boundaries between job descriptions and what is expected from each zone in the office Implementation: Have each team member write out individually all the tasks…
More Info

Hand Off of a Patient to Another Team Member

  • Monday, 08 April 2013 12:48
  When someone is handing off a patient to another team member, he/she should constantly build up the perceived value of that team member in the patient's eyes before passing them off. In other words, if one was passing a patient off to you, one…
More Info

Bonus and Challenges

  • Monday, 08 April 2013 12:44
  Goal: It is a great idea to set up the bonus system for team members. Bonuses are never given to people for doing their job. They are only given as a courtesy from the doctor when we are seeking to get the team’s skills…
More Info

Team Member Biannual Review

  • Monday, 08 April 2013 09:07
  The member review is a time for accountability in the most productive and honorable way. These are scheduled in advance based upon when the employee was hired, every six months with one review per year being purely based upon performance and a second review…
More Info

Non-patient Related Phone Calls

  • Monday, 08 April 2013 08:59
  No sales calls or non-patient related calls make it to the doctor whatsoever – NONE! If it is important, tell them the doctor returns all non-patient related calls once per week on Wednesday at 12:15 PM (for example) All social calls are put on…
More Info

Law of the Call

  • Monday, 08 April 2013 08:53
  The law of the call applies to what is appropriate and inappropriate in terms of how persistently a practice should end up calling a patient who may be out of balance with their appointments. It has been our discovery that if a patient is…
More Info

Reschedule Call Guidelines

  • Monday, 08 April 2013 08:35
  Place reschedule calls within 10 minutes of a patient not showing up and refer to the Reschedule Call List Always take responsibility. i.e. "Mrs. Jones, I don't know if we made a mistake, but I had you down for an adjustment at 11:00, is…
More Info

Testimonials

"I truly don’t know what I would have done without TLC coaching. TLC has been helping me Holistically, through all walks of my life. I am so grateful to the TLC community; you can experience pure joy and amazing support when you are around them. They do everything to uplift you, so you can be a better chiropractor, better spouse, better parent, better team leader, better friend, and better human being."
~ Dr. Suby

"After practicing as an associate who was exploited and isolated by a string of bad experiences for a decade, TLC Coaching saved me from forfeiting my gift as a chiropractor. Being nurtured and built back up by a host doctor who has not just preached but LIVED TLC coaching principles for the last 19 years has reset my compass to my “true north” as a chiropractor AND as a person. This hasn’t just saved my career IT’S SAVED MY LIFE. This group has truly brought light and purpose back to what it means to be a chiropractor after being stuck in the dark for so long and forgetting my identity. When they say they’ve built this community to support each other to succeed THEY MEAN IT, and when they see you do so they have GENUINE JOY about it. They know that your success increases the reach in the communities YOU build and touch with the message of chiropractic and saving lives. This community truly wants to build and grow you and not exploit your gifts. Even if you don’t know what your gifts are, if you are open, THEY WANT TO HELP YOU DISCOVER THEM. I’ve truly learned, and continue to learn, what grace, unconditional love, and support means through this community and could not be more grateful to have found my way here. It’s truly made my previous bad experiences WORTH IT just to end up a pa"rt of this family. When you find the place you are meant to be, even a painful journey is still a beautiful one, and now I OVERstand what people mean when they say they’ve been given beauty for ashes.
~ Dr. Tyressa