Change is something that should be introduced in written words first. In the written word, what should be spoken about are all the benefits. Example: improved quality of care, improved doctor training, improved attention to detail or that you need their help being patient…

  Discharge Letter to Patient Stopping Care with a Balance Dear Mrs. Jones, I know that my team and I have made several efforts to reach you and I feel terrible that we have been unable to resume any communication or follow through with your…

  (Suggested responses from the front desk CA): Get the doctor on the phone immediately. If that is the chosen response, then the CA would say, "Allow me to get your folder, bear with me for one second..." During that time, the CA will also…

  The doctor needs to have a sit down with the patient and clearly define a few things: What is it you understand your problem to be? How do you believe it occurred? What affect do you believe it has upon your nervous system? How…

  Rescuing the doctor from "backwash" is when your doctor has completed an adjustment and sends the patient on their way to check out, the doctor begins another adjustment, and the last patient comes back with more questions. The tech CA should jump in at…

  After a wisely and well executed NPR, if a patient says the following, "I want to talk to my doctor about this and see if they think it's a good idea." Say, "Great! Which doctor of chiropractic do you want to go over this…

  No time No money Fear In terms of no time, let them know that you have time put aside and your CA is in the back of the room. Even if they need to schedule a varied time, you will do what you must…

  Usually on Day 1, during NP phone call "Great, Mrs. Jones. I'll be happy to go over that. Now which one of our patients referred you to us? Great. And what was the actual physical reason for which you called? I know it wasn't…

  To the patient in the moment of the exchange: "Mrs. Jones, what chiropractic institution did Dr. Jones earn his license from in order to understand what chiropractic is?" "Well Mrs. Jones, what doctor of chiropractic did Dr. Jones consult with in order to establish…

  If a patient brings up his or her pain, speak about it in an extremely understanding and compassionate way. The idea is not to focus or dwell on the symptom(s). Focus and dwell on giving that patient understanding and genuine compassion about their feelings.…