Use this form when you are assessing how well you are doing with your setting the tone of each segment and your patient activities starting with new patient Day 1 through the anniversary reports, telephone greetings and reschedule calls. Related document: TLC Suggested Tone/Spirit…

  For a "good" patient who keeps a zero balance, attends spinal workshops, follows your recommendations and is requesting to get adjusted in a private area: He or she should still enter the adjustatorium, sit in the adjustatorium, and wait for their turn to get…

  Dear _______ Family of Patients: We are continuing to increase the amount of continuing education and training the doctor and the team all engage in. We are doing this to bring the best possible care to you, your families and our community. As our…

  Change is something that should be introduced in written words first. In the written word, what should be spoken about are all the benefits. Example: improved quality of care, improved doctor training, improved attention to detail or that you need their help being patient…

  Discharge Letter to Patient Stopping Care with a Balance Dear Mrs. Jones, I know that my team and I have made several efforts to reach you and I feel terrible that we have been unable to resume any communication or follow through with your…

  (Suggested responses from the front desk CA): Get the doctor on the phone immediately. If that is the chosen response, then the CA would say, "Allow me to get your folder, bear with me for one second..." During that time, the CA will also…

  The doctor needs to have a sit down with the patient and clearly define a few things: What is it you understand your problem to be? How do you believe it occurred? What affect do you believe it has upon your nervous system? How…

  Rescuing the doctor from "backwash" is when your doctor has completed an adjustment and sends the patient on their way to check out, the doctor begins another adjustment, and the last patient comes back with more questions. The tech CA should jump in at…

  After a wisely and well executed NPR, if a patient says the following, "I want to talk to my doctor about this and see if they think it's a good idea." Say, "Great! Which doctor of chiropractic do you want to go over this…

  No time No money Fear In terms of no time, let them know that you have time put aside and your CA is in the back of the room. Even if they need to schedule a varied time, you will do what you must…