Usually on Day 1, during NP phone call "Great, Mrs. Jones. I'll be happy to go over that. Now which one of our patients referred you to us? Great. And what was the actual physical reason for which you called? I know it wasn't…

  To the patient in the moment of the exchange: "Mrs. Jones, what chiropractic institution did Dr. Jones earn his license from in order to understand what chiropractic is?" "Well Mrs. Jones, what doctor of chiropractic did Dr. Jones consult with in order to establish…

  If a patient brings up his or her pain, speak about it in an extremely understanding and compassionate way. The idea is not to focus or dwell on the symptom(s). Focus and dwell on giving that patient understanding and genuine compassion about their feelings.…

  The popping sound is definitively indicative of absolutely nothing. You can have a fantastic adjustment and hear no sounds whatsoever or you can have an adjustment that accomplishes very little in removing subluxations and hear tons of snaps, crackles, and pops. Sounds can be indicative…

  Whether the patient says this to the doctor or a CA, consider the following: "Mr. Jones, I am happy that you feel fine, however I do have to share with you that those are some of the most alarming words that a doctor can…

  Double check with your state board on any unused record(s) seven years old able to be disposed of. This would pertain to financial records as well as films, tests, and all other related work. There is an exception to this, surrounding the care of…

  When breaks in the schedule or cancelled appointments drain your energy, we have to remember that we are the locomotives for energy in our practice. If our energy is down, depressed, derailed or in any way less than optimistic, positive, and ideal, then we…

  Increase your seriousness as to who we are as caregivers. The fact is, you are a doctor who is being employed to guide someone. In the process of guidance, what are more important than the physical care rendered is the mental, emotional, and spiritual…

  Patients who are receiving or might want to receive modalities but are not covered for it Always address it right at the beginning of their care when you are going over their financial outline. "The use of adjunctive procedures is a complement to chiropractic;…

  Dear family members of this great practice, By now, you have long understood that the single most important thing to me and my team is to always look out for the best ways to care for you. Science has proven subluxation patterns of the…